Aftermarket Program Analyst Intern

US - CA - Carlsbad Ref #993 06-Aug-2018

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

As an intern in the Aftermarket Program, you are responsible for coordinating and integrating all facets of the customers’ sustainment support activities. This opportunity is a unique and rewarding position combining aspects of field service, manufacturing, depot repair, customer support, and logistics management. This responsibility entails working in a dynamic environment executing contract scope and interfacing cross functionally. You will coordinate with all facets of logistics and support services across multiple Viasat locations to ensure seamless sustainment support is provided to the programs and customers.

You will be responsible for planning and implementing many aspects of spare parts, repair activity, and after market management in the United States and across the globe. You will build Product Support, Logistics and Service experience in executing may of the following responsibilities including:

  • Planning and coordinating depot support activities and global service parts logistics
  • Coordinating reverse logistics process flow across distribution channels for network spares
  • Determining optimum inventory levels and field stocking locations for network spares
  • Coordinate the creation and submission of RMA reports and metrics
  • Manage and provide supplier scorecards and metrics for after market activities
  • Develop service contracts with procurement and ensure execution against service levels
  • Coordinating failure analysis, trends, and failure reporting
  • Reporting ongoing metrics on cost, performance, and internal/external customer satisfaction
  • Participating in corporate wide logistics strategy development
Supporting the Global Logistics and After Market Service team management on projects and initiatives

  • Currently pursuing a Bachelor's degree in Business Admin/Global Supply Chain Management, Business Administration-Global Supply Chain Management, Industrial & Systems Engineering, Industrial Engineering, Industrial Engineering & Management, Industrial Engineering & Operations Research, Industrial Engineering & Technology, Industrial Technology, Supply Chain Management and/or a related field
  • Experience with Industrial Engineering, Industrial Technology, and/or Supply Chain
  • Strong leadership, collaboration and facilitation skills
  • Demonstrated analytical and problem solving skills
  • Strong oral and written communication skills
  • Excellent follow up and customer service skills
  • Able to commit to a 10-12 week internship
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Additional requirements

Minimum education:

High School Diploma or GED

Years of experience:

0-1 years




US Citizenship Required

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse enviroment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, or veteran status.

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