Technical Trainer - Instructional Designer

US - CA - Carlsbad Ref #12495 02-Aug-2022

Job Description

Commercial Mobility is seeking a Technical Trainer/Instructional Designer to join the Training team. The Technical Trainer/Instructional Designer position will support training efforts focusing on Commercial Aviation, Business Aviation, and Maritime customers, as well as internal support personnel. As a member of this team, you will be instrumental in training both internal and external customers as well as vendors on the installation and maintenance of Viasat’s Inflight Entertainment and Connectivity (IFEC) solution. Additionally, you will design curricula and develop engaging training materials. You will leverage industry-standard development tools to produce high-quality content; and use a variety of adult learning methodologies to design and create assessments, simulations, interactive exercises, and quizzes.

Job Responsibilities

  • Travel to provide training to customer and vendor installation and maintenance personnel
  • Work with internal and external Subject Matter Experts to validate and maintain accurate processes and content
  • Design and develop training courses utilizing effective methodologies to organize the content and flow of information
  • Work within the team environment smoothly and efficiently to contribute to the overall success of the team in deliverables and customer satisfaction
  • Establish and maintain solid working relationships with internal resources, airline partners and third-party vendors
  • Communicate with and support the Field Service team and Maintenance Control Center to understand trending issues, resolutions, and process improvements to integrate and update training content and delivery


  • Minimum 3 years of training in Satellite Communication or Technical environment.
  • Proficient in delivering classroom and OJT including the ability to interact and communicate well with diverse work groups while maintaining control of the learning environment and outcome
  • Ability to develop, use and follow curriculum guides
  • Ability to read and translate wiring diagrams
  • Experience in developing course designs, course materials, student resource materials, educational aids, and similar educational materials utilizing the ADDIE model of development 
  • Advanced working knowledge of Microsoft Word, PowerPoint, Excel, and Outlook. 
  • Exceptional attention to detail in delivery as well as creating and proofing materials, establishing priorities, and meeting deadlines
  • Ability to work closely with internal subject matter experts to capture and document information and processes
  • Must be able to communicate effectively with diverse groups including engineering teams, program management, customers, and 3rd party vendors
  • Ability to assist and support the creation and ongoing maintenance of operational documentation as well as training content
  • Bachelor’s degree or equivalent
  • Ability to travel up to 50% percent domestic and international


  • Valid Airframe certificate  
  • Experience training in commercial aviation 
  • Experience developing eLearning programs that are SCORM/AICC (Claro, Lectora, Articulate, Captivate) 
  • Experience using Adobe tools – eLearning Suite, Adobe Captivate, Photoshop, Illustrator, Flash, Premier Pro, Audition, After Effects, Edge, InDesign and Open Source 
  • Video development experience
  • Knowledge and understanding of LMS’s and LCMS’s. 

Additional Requirements and Information

Minimum Education
Bachelors Degree or equivalent experience
Years of Experience
3-5 years
Up to 50%
Valid Work Permit or Visa required for the country you would be located and working from
Worker Classification
This is an FAA safety sensitive position, which requires participation in our Drug-Alcohol program, including pre-employment testing and random testing. It is an essential function of the position that the employee meets the safety requirements of the FAA.

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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