Billing and Collections Manager

India - Chennai Ref #8367 25-Feb-2021

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we are on a mission to deliver connections with the capacity to change the world. We are the company behind the world’s fastest satellite internet service, with technology that is helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.

We are growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You will work in a collaborative and inclusive environment that values diverse perspectives and continuous learning and provides industry-leading benefits with unmatched opportunities for career growth. We are fearless in pursuit of new ideas and uncompromising in our quest to become first truly global Internet Service Provider.

Viasat was founded in 1986. Today, we have over 5900 employees globally and in the year ending March 2020, our revenues were ~$2.3 Billion.

What you will do in this role:
This role will assist in the cross functional efforts to centralize and run company-wide billing/collections activities for Viasat’s satellite internet consumers’ and wholesale partners for the EMEA region. This position will be instrumental in building out a consumer billing/collections function while using standard methodologies to ensure scalability and the continuous improvement of collections metrics. The role will develop policies, procedures, and controls, and implementing systems pertaining to a specific business unit or the organization, ensuring that the reporting and activities adhere to company policies. This role is also accountable for the entire credit approval process, including the consistent application of our credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers. As we continue to grow, we are looking for someone with an entrepreneurial spirit and a focus on continuous process improvement.

Key Responsibilities:
Collections Activities:
- Directs and controls billing and collections activities in accordance with company policy.
- Provides direction or directly resolves customer credit or collection issues.
- Handles collection issues, communicating with customers in a timely, effective manner to expedite the billing and collection of accounts receivable.
- Lead overall customer portfolio risk, held orders ensuring orders are within established credit lines.
- Perform collection activities, including follow-up enquires, agreements on past due accounts, engaging commercial team on complex collection matters.
- Supervises reports to ensure accounts are pursued for collection in an accurate and timely fashion.
- Define and facilitate the reporting of performance metrics for the function.
- Maintain relationships within the Operations team including Customer Care, IT Operations and Sales

Day-to-day operational responsibilities include:
- Bill cycle validation and releasing of invoices.
- Execution of manual processes such as reporting for fulfillment network, billing activation, non-pay suspends, application of Early Termination Fees, etc.
- Business escalation point for platform production issues and resolution, inclusive of vendor interaction

Requirements:
- Bachelors and/or master’s degree or equivalent experience.
- 5 + years of experience in financial systems, accounting, or IT
- Industry experience in consumer billing, payment, credit, and collection systems
- Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
- Ability to lead multiple vendor relationships across multiple functional groups.
- Experience using Alteryx and Tableau or ability to write basic SQL code to support ad hoc requests.
- Intermediate to Expert MS Excel skills (Pivot tables, VLOOKUP, and related functions)
- Excellent verbal and written communication skills.
- Ability to work comfortably within tight timelines.
- Ability to travel up to 25% including both international and domestic.

Preferences:
- Exposure to SOX and/or PCI compliant systems
- Direct experience working with the following systems/vendors: Salesforce, Net Cracker, JIRA/Confluence, ReadyAPI, Workfront, Equifax, GIACT Systems, Adyen, First Data, Paymentech
- Large volume retail communications billing process experience (100,000+ per month)
- Telecommunications Industry experience preferred

We offer:
- A competitive compensation package which includes benefits
- A multifaceted work environment with smart colleagues
- A high degree of autonomy, flexibility, and trust
- Opportunity for career growth

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Additional Requirements and information

Minimum education:

BA/BS or equivalent experience

Years of experience:

5-8 years

Travel:

Up to 25%

Citizenship:

Indian Citizenship required

Clearance:

None

Worker Classification:

Employee

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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