Business Process Internship, Viasat Brazil

Brazil - São Paulo Ref #8247 22-Feb-2021

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

As a member of the Customer Operations group, your main responsibility will be to support and implement processes and reports to improve Viasat’s operational excellence. You will work closely with Operations, Quality, IT, Engineering, and Business unit functions, understanding Viasat’s customer lifecycle, mapping KPI’s, developing reports and identifying process improvement opportunities to drive operational and business performance. A successful candidate will have an interest in business process and customer experience, with the ability to develop reports to measure and understand specific Viasat’s customer needs and translate them into process improvements. You will help driving results in the near term, while simultaneously positioning the business processes to scale effectively with projected company growth in the future.


  • Currently pursuing a Bachelor Degree in Engineering, Business Administration, Computer Science, Management Information System, and/or a related field.
  • Strong relationship building, teamwork and communication skills.
  • Ability to multi-task and adjust priorities based on workload and direction from management.
  • Basic knowledge of big data, Business Intelligence tools, simulation, modeling, and statistics.
  • Engaged and organized personality.
  • Self-driven individual with ability to work independently.
  • Capable of applying resourceful and creative thought to resolve complex problems.
  • Strong analytical skills to support decision-making.
  • Strong skills utilizing standard Microsoft tools such as Excel, Access, Visio and Power Point.
  • High degree of personal integrity and work ethic.
  • Intermediary to advanced English proficiency


  • Knowledge of Project Management
  • Statistical analysis
  • Lean Six Sigma
  • Knowledge of coding languages such as SQL, Phython, C++.

This position will be part time; up to 6 hours per day / 30 hours per week. Our office is location in downtown Sao Paulo, and the expectation, when safe to do so, is for this position to be present onsite.

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Additional Requirements and information

Minimum education:


Years of experience:

0-1 years




Brazilian Citizenship Required



Worker Classification:

Temporary Employee

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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