Field Applications Engineer - Tampa, FL

Other Ref #4363 23-Oct-2019

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

Installing and working with Communications-on-the-move SATCOM products. Hands-on field work in direct support of our troops. Does this sound exciting to you? Our Field Applications Engineers are integral to the continuous success of our state-of-the-art satellite communications equipment that enables our military to be in constant contact with each other even in the most remote locations worldwide.

In this role, you will support hub and terminal operations as the primary point of contact in Qatar for our Communications-on- the-Move (COTM) SATCOM system which you will install, test, operate, monitor, maintain and troubleshoot during the course of one year.  There will be no slow days as you will be responsible for daily operations of complex SATCOM hub assets and airborne mobile SATCOM terminals, providing local and remote support to terminal users. You will be troubleshooting complex RF, IP/networking, and software issues in a dynamic environment supporting live operations. Your exceptional customer service skills come into play as you serve as the primary customer interface on a daily basis. Viasat will ensure your success by providing you with training at our Carlsbad facility for up to 3 months prior to deployment.  If you are interested in serving the needs of our military by providing hands on support in a challenging environment – this might be the perfect position for you!



Requirements
  • 6+ years experience working with IP-based Military SATCOM systems.
  • Working knowledge of Linux/Unix operating system and IP/Networking equipment, including configuration, application and troubleshooting of routers, switches, traffic shapers and IP networks.
  • Ability to troubleshoot, document troubleshooting steps, and plan maintenance activities.
  • Current DoD 8570 certification IAT Level II (CCNA-Security, Network+ CE, Security+ CE, SSCP, etc.) or attainable within 6 months of employment. Viasat does require a minimum of Security+ CE to be obtained within 6 months of hire for this role. Higher-level certifications supersede lower-level certifications (e.g. a person with a CISSP does not need to also obtain a Sec+ CE certification)
  • Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances.
  • Associate’s degree in a technical discipline or equivalent work experience.
  • Active DoD TS/SCI Clearance


Preferences
  • Bachelor’s degree in a related technical discipline.
  • Military background.
  • Working knowledge of IP encryption devices, Ku/Ka band RF equipment, tracking antennas, standard test equipment and communications theory, to include modulation and encoding.
  • Familiarity with virtualization.
  • Hands-on experience operating and troubleshooting mobile SATCOM systems and cryptographic equipment.
  • Hands-on experience with SATCOM terminals/hubs.
Proficiency with MS Windows Office applications.

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Additional requirements

Minimum education:

AA/AS or equivalent experience

Years of experience:

Other

Travel:

Up to 75%

Citizenship:

US Citizenship Required

Clearance:

Active United States Top Secret/ SCI Clearance

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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