Global Business Solutions Senior Product Manager

US - CA - Carlsbad, US - TX - Austin, US - TX - Bryan/College Station, US - TX - Dallas/Fort Worth, US - TX - Houston Ref #4475 04-Dec-2019

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

As a Senior Product Manager on our Global Business Services team, you will act as a product leader responsible for the development and management of the customer and partner experience as they purchase, use, and pay for various products and services for a variety of business markets.    

Primary to the role is assessing internal, market, and channel needs and identifying opportunities to create new and improve existing customer experiences.  You will need to seek out areas of friction in the existing experience and work closely with other product managers to avoid introducing friction.  This will be followed by envisioning and defining the ideal customer experience, building the business case and working closely with an agile development team and other stake holders to bring it to life.  Additionally, as the Product Manager you will be responsible for the roadmap and prioritization of product initiatives and experience improvements.  To be successful, you must be able to develop compelling, unique and effective value positions to bring to market, demonstrate strong business acumen, and develop effective product strategies with a clear understanding of the specific industry and the marketplaces in which our product competes.  Furthermore, the Product Manager will formulate business cases/plans for the product and maintain a business plan for products throughout the product lifecycle. 

Job Responsibilities

  • Develop a strong product vision that can be clearly and effectively communicated internally, to the market, and to the channel
  • Drive roadmap, strategy and requirements management processes to generate the right priorities for the product, initially and over its lifecycle
  • Develop and regularly communicate product, technology development and other roadmaps internally and externally
  • Lead multidisciplinary team(s) across the product/service line for an entire portfolio through a collaborative, positive, business/market driven leadership style that is oriented toward the longer view vs. short term gain/profitability
  • Write clear and complete product and service requirements documents that describe the customer’s entire ideal experience
  • Drive strategy for the product and collaborate with other Product Managers on their strategy development, as well as align the product strategy and portfolio with complementary offerings and with overall corporate strategic direction 
  • Monitor key metrics for the product and drive actions through the product team to achieve and maintain product success through defined product success criteria.
  • Identify, understand and mitigate product vulnerabilities in current product/service releases and guide the mitigation/minimization/elimination of those vulnerabilities in future product/service releases
  • Review industry, market channel and technology trends with a clear understanding of competitor strengths and weaknesses, activities and alliances
  • Spend time with customers and channel partners to understand customer problems, observing customers firsthand whenever possible, especially observing product use by customers in real-world activities
  • Work with CX/UX to define and develop amazing customer and partner experiences.
  • Develop product forecast and financial plans with an understanding of revenue recognition, cost allocations, cash flow implications, and balance sheet impact.
  • Work with marketing to develop marketing communication plans
  • Develop product training programs for and otherwise support the BD/sales force, agents and distribution partners and provide training as needed

  • 10+ years demonstrated product management, product engineering leadership, product marketing management, or other relevant business experience
  • Demonstrated strong analytical, financial and strategic skills
  • Highly energetic, positive attitude individual with strong interpersonal skills
  • Experience working in an Agile development environment using Scrum and Nexus methodologies
  • Experience in writing use cases, working with CX/UX teams to develop and communicate the customer experience
  • Proven track record of successfully managing cross-functional teams in complex projects
  • Excellent verbal and written communication skills
  • Ability to work independently and stay focused in a dynamic environment
  • Ability to lead through influence and mobilize individuals in and outside of Product Management to achieve business goals (including superior “soft” skills)
  • Proven ability to effectively/efficiently manage product release launches
  • Strong sense of urgency, with a demonstrated commitment to providing unequalled customer service
  • Experience in pricing, roadmaps, and product strategy
  • Ability to work in the College Station, TX or Carlsbad, CA office
  • Bachelor’s Degree in a relevant business or technical area
  • Up to 25% travel to customers, partners, and various Viasat locations

  • MBA or significant demonstrated business leadership experience
  • Experience in writing requirements for Front end systems, orchestration flows, channel partner operations, and/or billing/payment systems
  • Detailed understanding of IT systems
  • Working knowledge of cost/managerial accounting
  • Previous service operations experience
  • Experience in companies that sold through channels
  • Domain knowledge of Viasat’s products (i.e., any of satellite communications, internet services, government communications, cryptography, mobile communications, broadband communications and networking equipment and services, etc.)

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Additional requirements

Minimum education:


Years of experience:

8 plus years


Up to 25%





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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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