Network Support Engineer - Bilingual/Spanish

US - TX - Austin, US - TX - Bryan/College Station, US - TX - Dallas/Fort Worth Ref #1991 08-Jan-2019

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities
As the Network Administrator in our College Station, TX office, you will provide support services to internal staff, network operators, and external vendors for new installations and ongoing maintenance of currently deployed networks and perform onsite evaluations and troubleshooting of deployed networks. You will also provide phone support for new installation and break/fix dispatches. You will collaborate with Project Managers, Customers, and Vendors in the planning and deployment of Wi-Fi networks. You will also provide assistance with configuring equipment scheduled for upcoming installations. Are you ready to be part of our growing Technical Operations Group? Then review our requirements to see if you are what we are looking for!

Requirements
  • 2+ years of experience supporting both wired and wireless (Wi-Fi) networks.
  • 2+ years of experience in a 24x7 call center at a Tier 3 support level.
  • Strong understanding of DNS, Firewall, Routing/tunneling, TCP/IP, VLAN, and Wi-Fi protocols and technologies.
  • Demonstrated knowledge of routing, switching and Wi-Fi devices
  • Demonstrated Ability to operate with a high degree of interpersonal flexibility and handle multiple projects simultaneously under pressure and meet goals/deadlines.
  • Excellent PC Software skills in Microsoft Excel, Word, and PowerPoint as well as experience with reporting tools
  • Excellent verbal and written communication skills
  • Bilingual (English and Spanish)
  • Travel up to 10%

Preferences
  • Previous experience supporting Cisco, HP, MikroTik, Ruckus, Aruba in a large scale enterprise situation.
  • BS or equivalent experience
  • Cisco Certified Entry Networking Technician (CCENT)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network + Certification
To learn more about this site and other office locations, please click here!

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Additional requirements

Minimum education:

BA/BS or equivalent experience

Years of experience:

2-4 years

Travel:

Up to 10%

Citizenship:

None

Clearance:

None

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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