Platform Scrum Master - Business Solutions

US - CA - Carlsbad Ref #4211 18-Oct-2019

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

In This Role At Viasat
We are looking for a Scrum Master to help lead a group of product teams to effectively reach goals in a high visibility, fast paced environment, aligning to the platforms mission. In this role you will:

Organize and facilitate Scrum ceremonies and backlog refinement under minimal supervision
Champion Agile software development best practices, acting as a coach to the product teams
Support the Product Owner in grooming and maintaining the product backlog
Facilitate the process by which we create and manage the following: Epics, Story Boards, Use Cases, Story Point estimation, etc.
Track and communicate team status and progress via burnup and burndown charts, as well as other information to the team, management, and stakeholders ensuring it accurately reflects current state
Manage dependencies between the product team and others, collaborating within the Platform/product teams ¬ especially with regard to items necessary for product release
Demonstrate sense of urgency and responsiveness to complete work and solve problems, with a strong drive to persevere when faced with ambiguity
Proactively remove or escalate roadblocks to allow team progress
Maintain relevant metrics to help the team monitor their performance
Encourage continual improvement in Agile and Dev Ops practices to improve code quality and delivery
Coordinate timely response and support to production line customer issues, when escalated
Lead and participate in project release estimation process 

What our ideal Candidate looks like: 

You have experience managing project delivery from inception through go live and operational support. You’re passionate about success. You obsess over how to help your customers do their job, not their computing environment. You understand different people have different needs to be productive and strive to develop innovative solutions. You identify problems early, clear roadblocks, build trust with other teams, and communicate clearly and concisely. You’re knowledgeable. You love sharing your unique skill set with others. You identify problems, propose solutions and drive implementation. You leverage your agile and scrum expertise to drive innovative solutions across the enterprise. You enjoy working with customers around the world. Challenge excites you. You have a passion for educating, training, designing, building new solutions for a diverse set of customers.


Bachelor's degree or equivalent experience
Software development and/or Project Management experience in a professional environment using Agile methodologies
Hands-¬on Scrum Master experience (ie Backlog management, iteration planning, performance measuring) - supporting a minimum of two teams
Experience in an a Software Development Environment
Experience Agile software and collaboration tools (Jira, Hipchat, Slack, Wiki etc)
Strong analytical, problem ¬solving, time ¬management and influencing skills
Exceptional written and verbal communication and collaboration skills
Understanding of backlog tracking, burndown metrics, velocity, and task definition
Able to act as servant leader at the project level
Able to resolve conflicts, facilitate discussions, propose viable alternatives, and consider different approaches
Take proactive action when one notices differences and issues as they arise and elevate them to management
Persistent drive for continual improvement, both with team and self
Quick learner¬: must be able to quickly gain a high-level understanding of the technical and business domains of the product teams
Have a passion for creating an environment for a successful agile team
Self-motivated and the ability to work under minimal supervision are required
Desire to bring disclosure and transparency to the product teams about technical development in order to gain business trust
US Citizenship or permanent residency required

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Additional requirements

Minimum education:

BA/BS or equivalent experience

Years of experience:

5-8 years


Up to 10%


US Citizenship or Permanent Resident Status required



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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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