Quality Engineer

United Kingdom - Farnborough Ref #9841 06-Aug-2021

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

To aid the ongoing improvement of our end-to-end quality performance for internal products, services, and processes. Ensuring that the company always remains compliant with our legal obligations. While continuing to be effective and efficient in line with our Quality standards and third-party certification.

Job Responsibilities
  • Devise and own specific elements of the Quality Management System, working in collaboration with all departments to deliver Quality improvements to the road map.
  • Support with the implementation and subsequent maintenance of ISO9001, ISO14001 and ISO45001 whilst maintaining our certification to AS9100 (Aerospace specific). 
  • Lead the implementation of specific focused ‘Quality Improvement’ projects, to deliver year-on-year QCD improvements, utilizing KPI analysis, Pareto, FMEA and other relevant tools and techniques.
  • Support with the NCR process. Leading activities associated with specific non-conforming product, services, and processes. Initiating containment action, identifying root causes, ensuring robust and rigorous investigation and problem resolution is undertaken and reviewed for its effectiveness. 
  • Support with all matters of compliance including Quality, Environmental and H&S. Assisting with Internal audits (and external when required) in line with the Viasat audit schedule. 
  • Assist the Quality Manager during recertification and surveillance audits from our third-party accrediting body. Be the gate keeper for document control in line with our AS and ISO standards.
  • Support the Quality Manager preparing COQ data (from around the business) for monthly and quarterly senior reviews. Play an active part in writing/amending/reviewing and issuing internal processes.
  • Supporting the successful implementation and delivery of specific Advanced Production Quality Plans(APQP) for New Product and Service Introduction, including project Quality Management Plans.
  • Map processes and where necessary utilize techniques such as VSM, PFMEA's and Control Plans etc. to improve processes.
  • Assist in the preparation, review, and submission of specific Quality Approval documentation to customers.
  • Assist with the implementation of concession and change note management. 
  • Actively participate with supplier management, lead supplier visits and audits in line with the businesses supply chain management process.
  • Analysis and reporting of customer returns/rejections in line with internal KPI's and customer expectation.
  • Utilize SPC(where applicable) as the basis for driving on-going process improvements.
  • Support design reviews and cost estimation activities, as necessary.
  • Deliver annual objectives set by functional manager.
  • Champions the Viasat culture and values through own behaviors and those of the wider team
  • Creates and promotes an inclusive and collaborative environment within own team and across the organization.
  • Participates in a feedback culture to provide positive challenge where appropriate and openly express own views and opinions.                      
  • In addition, from time to time, the incumbent may be asked to undertake other tasks and responsibilities not covered above to achieve project or business objectives.  This job description is not exhaustive, and the job holder will be required to carry out tasks or undertake responsibilities from time in addition to and/or substitution of the above that will be both reasonable and within their capabilities.
Skills / Knowledge / Attributes
  • Experience AS/ISO auditor
  • Experienced in the use of business improvement tools and techniques (5s, Lean, Kaizen etc.).
  • Familiar with APQP process tools and techniques.
  • Experienced in understanding, compiling and approving FAIR submissions.
  • Experienced in the use and construction of Quality Management Plans and Control Plans.
  • Extensive experience in the use of statistical analysis, process capability and problem resolution tools (8D, 5 Why, 6 Sigma etc) and techniques.
  • Extensive knowledge of AS9100, ISO9001, ISO14001 and ISO 45001 and ISO27001
  • Experience gained in Aerospace, Automotive or similar sectors preferred 
  • Experience in electronics manufacturing would be advantageous
  • A team player with the ability to work on own initiative, and able to influence others by demonstrating a positive “can do” attitude. 
  • Strong written, verbal and interpersonal skills.
  • Ability to work at pace in a multi-project environment.
  • Experience in manufacturing and service delivery would be an advantage  
  • Experience with Solid works would be an advantage 
  • Excellent communication skills - both written, verbal and with the ability to communicate at all levels
  • Effective collaboration and positive behaviour
  • Effective and flexible team player
  • Ability to work independently
  • Highly organized, self-motivated, able to multi-task and work to deadlines
  • Able to build and maintain relationships with internal and external customers
  • Must have, or be capable of obtaining, UK security clearance
  • Be IT literate in MS Office Word, Excel, etc
  • Be reliable and hard working
  • Self-motivated and flexible
  • Excellent interpersonal skills

Business related discipline (such as Quality or Continuous Improvement) essential.
Minimum HNC/Degree in Engineering or Business related discipline (or equivalent) preferred.
Experience with CAD software (good to have)

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Additional Requirements and information

Minimum education:

BA/BS or equivalent experience

Years of experience:

5-8 years


Up to 25%


United Kingdom National Required


Must be able to obtain a United Kingdom security clearance

Worker Classification:


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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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