Technical Support Representative

US - TX - Bryan/College Station Ref #1984 10-Dec-2018

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide. 

Our College Station, TX location is growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits and location amenities with unmatched opportunities for career growth. Our campus is packed with amenities such as an on-site gym & showers, full-sized basketball court, sand volleyball court, putting green, game room with satellite TV, pool table, foosball, video and board games, as well as BBQ grills, fire pit, balcony lounge, coffee, juice, snack bars, and more. In conjunction with our generous benefits package, it’s hard to beat!

Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

Technical Support Representatives provide phone, email, and chat support to location staff and end-users needing assistance with our satellite services, or connecting to our numerous Wi-Fi hotspots and wired networks.  This typically involves verifying the status of network equipment, confirming that various settings on the user's device are configured correctly and answering general questions regarding the service and accounts.  TSRs are also responsible for monitoring and maintaining the system health of deployed network equipment. Duties include:

  • Provide technical support to location staff and end-users attempting to use our Wi-Fi and wired services
  • Troubleshooting basic issues associated with end-user connectivity
  • Document key aspects of each call within incident tickets
  • Monitor system health of deployed network equipment
  • Monitor and reply to inquiries to the customer service email

Requirements

  • Possess a general knowledge of PC and mobile device networking.
  • Prior experience setting up or managing a wireless network in an office or home environment.
  • Work effectively with team members to provide exceptional support for both internal and external customers
  • Great analytical, problem-solving and conceptual skills
  • Excellent time management
  • High School Diploma or GED

Preferences

  • Fluent in Spanish and English in verbal and in written communication.
  • Familiarity or previous experience in a 24/7 call center environment is desired.
To learn more about this site and other office locations, please click here!

Additional requirements

Minimum education:

High School Diploma or GED

Years of experience:

0-1 years

Travel:

None

Citizenship:

None

Clearance:

None

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse enviroment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, or veteran status.

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