Technical Training Instructor

US - CA - Carlsbad, US - Washington DC Ref #3961 23-Oct-2019

Job description


Viasat is in the business to connect the world. As a global broadband services and technology company, we are connecting international communities to the internet by offering residential internet service; enabling passengers and operations crews to stream high-bandwidth media, applications, and content when traveling globally on commercial, business or government aircraft and maritime vessels; and empowering international warfighters on the front lines of battle with real-time, secure internet-based intelligence, surveillance, and reconnaissance for high-requirement missions. We deliver and protect information when and where it is needed most with our trusted communications ground systems, infrastructure, and services.

We are currently seeking a dynamic and detail oriented Technical Training Instructor responsible for owning the technical training process and content that will be delivered to a wide range of participants from the external Government community to within the Viasat organization. This is a hands-on position where you learn in-depth principles of operation, theory and maintenance through interaction with actual systems and users and will consult with software/hardware engineering development teams and field application engineers.

The ideal candidate will thrive on an aggressive OPTEMPO that requires the utmost professional demeanor when interacting with multiple and diverse branches of the government. In many cases, you will be the face of Viasat to our government customers which will result in a rewarding customer service experience.  You need to be energetic, enthusiastic, and have the courage to challenge the status quo.


Your principal responsibilities include:

  • Work hands-on with SATCOM terminals, hubs and ancillary equipment to understand basic principles of operation
  • Coordinate with System Integration Engineers and software/hardware/test engineers to understand theory of operation
  • Define the objectives of each training course module based on End User requirements and create the content to meet those objectives
  • Define and create scenario based, hands-on training exercises from past situational events
  • Develop and modify course materials to align with the technology roadmap
  • Hold peer reviews to ensure accuracy of content
  • Create ancillary material for classroom and on-aircraft training events (instructor notes, PowerPoint presentations, demos and support applications)
  • Coordinate availability and readiness of all training resources, staff, materials and equipment
  • Develop product-specific tests to ensure alignment to objectives, including end-user knowledge testing and certification exams
  • Deliver technical training courses to employees and external customers for multiple Viasat products, services, and processes

*Requirements

  • 5+ years of relevant experience as a technical support role and/ or experience developing technical training materials in a communications or related field
  • Outstanding communication and presentation skills
  • Ability to function independently in a multi-task environment as well as part of a high performing team
  • Proven Expert level with MS Office products including Excel, PowerPoint, etc
  • Physical ability to stoop/kneel/bend, stand for several hours, climb in and out of aircraft
  • U.S. Government Position - U.S. Citizenship Required. 
  • Ability to obtain DoD Secret clearance
  • Flexible schedule with ability to travel up to 50% domestic and international

*Preferences

  • Previous experience and knowledge of operations within the VIP Government community
  • Hands-on experience with SATCOM systems, hubs and terminals
  • Hands-on experience with CISCO networking equipment, routers, switches, firewalls
  • Demonstrable proficiency with hardware and software configurations and working knowledge of IP/networking
  • Bachelor’s Degree in a technical field or equivalent work experience
  • Demonstrated proficiency with CBT development software, audio/video editing, etc.
  • Strongly preferred Active Clearance
  • Ability to perform training events in tight spaces or be standing for long periods of time

Our Diversity is what makes us a Great Company: Great Benefits.  Great Work.  Great People.


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Additional requirements

Minimum education:

High School Diploma or GED

Years of experience:

5-8 years

Travel:

Up to 50%

Citizenship:

US Citizenship Required

Clearance:

Must be able to obtain a United States Secret Clearance

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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