Maintenance Control SATCOM Specialist

US - CA - Carlsbad Ref #11789 07-Apr-2022

Job Description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Job Responsibilities

  • Designs and provides technical guidance for internal personnel analyzing and troubleshooting unscheduled maintenance on Viasat IFC system.
  • Communicate with Mobility Operations Managers, Quality Assurance, Materials management and contract maintenance as required to support the repair and maintenance process.
  • Participate with technical teams to diagnose, troubleshoot and repair any discrepancies related to the terminals in accordance with approved technical data.
  • Analyze system reliability and determine a course of action based on those findings.
  • Provide remote assistance to support diagnostic checks on Viasat IFEC equipment installed on mobility operations customer vehicles.
  • Coordinate new software roll out, testing and implementation to minimize impact to reliability.
  • Review’s terminal historical data and issues action plans as required based on data trends and team analysis.
  • Generate metrics from historic analysis provided by maintenance control team.
  • Utilize Splunk to determine predictive failures and trend common failures to provide recommendations to development engineering
  • Own User Interface software improvements and provide recommendation to engineering for corrective action.
  • Manage over the air terminal software roll-out and coordination with internal and external engineering.
  • Own all single terminal investigations
  • Manage operations repeat and chronic programs
  • Provide source data for technical training department
  • Perform other tasks as assigned by the Manager, Commercial Mobility Maintenance Control (CMMC).


  • 5+ years’ experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers.
  • 5+ years’ experience in Network Operations and Product Support
  • 3+years analyzing and trending operational data to gain efficiencies
  • 3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory.
  • Proven Ability to provide on the job training related to Linux, Satcom and troubleshooting mobility terminals.
  • Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
  • Ability to assist customers with complex troubleshooting without instruction, using sound judgment to obtain results.
  • Ability to travel domestically and internationally up to 20% of the time.

  • Experience/knowledge of Splunk
  • Bachelor’s degree in a related technical discipline

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Additional Requirements and Information

Minimum Education
High School Diploma or GED
Years of Experience
5-8 years
Up to 25%
Worker Classification

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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