One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
Job Responsibilities
We are looking for a Pre-Sales and Product Engineer to play a pivotal role in growing and supporting our Brazil wholesale, enterprise and government business. The right candidate will be energetic, articulate, and have a proven background in understanding customer requirements and turning those requirements into fully defined and operational solutions, as well providing advice for solution improvement and customer success.
Key responsibilities are:
- Provide Sales Teams with detailed, technical support throughout the sales cycle
- Understand customer pain points and define solutions to solve customer problems
- Design end to end technical and commercial solutions, including relationship with external and internal suppliers seeking for best solutions
- Deliver articulate and compelling value propositions around Viasat products and services
- Carefully listen and understand customer needs and explain how our offerings can address those needs
- Establish relationships with key technical, operations, marketing, product management and program delivery stakeholders within our clients
- Identify new opportunities for growth and propose solutions
- Own the customer engagement - driving the requirement gathering and scoping process and leading customer solution workshops
- Respond to the technical elements of RFI/RFP/RFQs
- Increase deal value and accelerate the sales cycle by engaging at multiple levels in the customer organization
- Assist Viasat support structure staff in interfacing with the clients to resolve complex issues
- Present a persuasive business case, sound technical arguments and a clear value proposition
- Ensure solutions are aligned with Viasat product strategy and have the commitment and backing of the product, engineering and delivery organization
- Condute trials, pilots and homologation of 3rd party and Viasat solutions with customers
- Be the technical focal point for customer’s enquires and owner of solution implementation
- Provide support on contract development and negotiation
- Provide executive reports and updates
- Deliver Customer Demonstrations, Technical Presentations, Proposal Documents, Workshops and Training
- Technical and Commercial Proposal Documents and Customer Business Case models
Requirements
- BA or BS degree in Electrical or Telecommunications Engineer or related field (Computer Science, Engineering, etc.)
- A minimum of 3 to 5 years of technical pre sales or related experience in the telecommunication satellite enterprise/wholesale/internet service provider markets
- Experience in technical and commercial proposal elaboration, RFI/ RFP responses
- Experience in end to end solution homologation and implementation support
- Technical background on WAN and LAN solutions (VPN, MPLS, QoS, Internet Access, WiFi solution)
- Excellent interpersonal and communication skills capable of building strong relationships with external and internal customers
- Ability to communicate complex ideas to both, technical and non-technical audiences, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view and enable decision making process
- Careful attention to detail, strong organizational skills and disciplined follow-up with customers
- Advanced in oral and written skills, in both, English and Portuguese
- Strong analytical and problem-solving skills
- High tolerance for changes
- High level of accountability
- Motivated to learn
- Rigorous focus on client success
- A willingness to travel given the location of our client base. This should cap out at no more than 30% of your time
Preferences
- Desirable working experience within Brazilian carriers
- Desirable experience on satellite solutions (Vsat)
- Experience on product management / owner/ launch will be a plus
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