Commercial Aviation Account Manager

US - CA - Carlsbad, US - CA - San Diego, US - Remote Ref #12044 10-May-2022

Job description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

We’re looking for passionate, driven professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

  • Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service, and in turn, advocating internally over the lifetime of the relationship.
  • Lead the day-to-day customer relationship across all levels of the organization, as well as leading Quarterly Reviews and Executive Reviews
  • Manage Viasat system delivery through entire process, I.e., Concept, purchase order, installation, certification, and installation on aircraft
  • Develop and deliver key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long-term goals
  • Manage a cross-functional, matrix organization of engineers, developers, operations, logistics and field support personnel as part of the customer program
  • Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessments and contingencies
  • Build and grow relationships across multiple airline functional areas to establish your position as a trusted advisor to the customer
  • Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
  • Full P&L responsibility with monthly reporting to Segment President
  • Lead negotiation with customer covering service agreements, amendments, change orders, pricing, etc.


  • Bachelor’s degree or equivalent
  • 3+ years of Customer facing Account Management experience in a technology-oriented organization with strong relationship building skills
  • Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical individuals
  • Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously
  • Demonstrated ability to think creatively and strategically when implementing products and solving problems
  • Possess a strong bias for action and self-starter mentality
  • Proficient in productivity applications such as Excel and Project
  • Ability to travel up to 25%


  • Previous airline or OEM experience 
  • Software and hardware development oversight experience
  • Strong negotiating and influencing skills
If the Federal Executive Order for Government Contractors becomes effective, this role may require vaccination.  In such instance, absent an approved accommodation based on a religious or medical reason, employees in this role will be required to be fully vaccinated no later than applicable deadlines, which are unknown at this point.  Viasat will strive to give individuals as much notice as practicable if a vaccine mandate becomes applicable to this role.

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Additional Requirements and information

Minimum education:


Years of experience:

3-5 years


Up to 25%





Worker Classification:

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. The starting salary for this position is $134,500 annually, but an offered salary may be higher depending on your skills, qualifications, and experience. This position may also be eligible for other cash or stock incentives, including Viasat’s Employee Stock Purchase Program, which allows Viasat employees to purchase Viasat stock at a discount. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness.

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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