Field Service Engineer

US - GA - Duluth Ref #13060 01-Sep-2022

Job Description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Job Responsibilities


Installing and performing maintenance on the ground elements of a space program.  Hands-on field work in direct support of our customer’s space operations.  Does this sound exciting to you?  Our Field Service Engineers are integral to the continuous success of our state-of-the-art satellite communications equipment that enables our customers to be in constant contact with each other.


As a Satellite Ground Station Field Service Engineer with Viasat, you will function as part of a team of experienced individuals to support growth in the Technical Services organization in our Antenna Systems Division in Duluth, GA. This position is a result of our strong business growth and pioneering of high bandwidth SATCOM solutions for commercial, government and military applications. You will be responsible for providing technical support for our SATCOM earth station customers around the world. Your excellent people skills will come into play as you interface directly with the customer, while your ability to work independently to identify the root cause of problems and implement solutions enable customers to operate their system with minimal down time.  You will also coordinate with the engineering team at our headquarters for the prompt resolution of any issues encountered to support customer requirements.

The ideal candidate will have previous military or DoD support experience in the field of satellite communications, radar service and repair, or RF communications.

Requirements

  • 5 years of related field experience
  • Bachelor's Degree in a technical discipline or Associate Degree plus equivalent work experience
  • Lead technical resolution when performing emergency restoral actions on ground station equipment, including: ACUs, up converters, down converters, HPA’s, fiber optic subsystems, LNA/LNB’s, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms)
  • Self-motivated with the internal drive and motivation to begin and continue tasks without external stimulus.
  • Capable of quickly adapting to new and dynamic situations
  • Demonstrated experience providing remote technical assistance and working independently to quickly identify the problem and devising a temporary and/or long- term solutions
  • Ability to handle working long hours in stressful work environments until the successful resolution of customer issues.
  • Experience installing, configuring, and troubleshooting LAN and other IP equipment on customer sites
  • Expertise in Microsoft Office, EXCEL
  • Secret clearance or ability to obtain one
  • Willing to be on-call after hours up to 30%
  • Current US passport or ability to obtain a passport within six months of start date
  • Willing to comply with vaccination requirements established by government entities for the purpose of travel 
  • Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances
  • US government position. US citizenship required.
  • Ability to travel up to 50%, including international travel

Preferences

  • 1+ years of experience with Viasat specific products (3880 ACU, AC4100, VTR-4100, VHR-600, VHR-1200)
  • Education, training, and experience to understand the principles of operation of satellite communication systems
  • Direct experience repairing and installing satellite earth stations
  • Advanced analytical skills to troubleshoot problems to the root cause and to implement short- and long-term solutions.
  • Ability to work under pressure and to communicate effectively directly with customers.
  • Experience working in Sales Force, ServiceNow or other Ticketing and Workflow tools.
  • Top Secret Clearance with SCI eligibility

To learn more about this site and other office locations, please click here!

Additional Requirements and Information

Minimum Education
AA/AS
Years of Experience
5-8 years
Travel
Up to 50%
Citizenship
US Citizenship required
Clearance
None
Worker Classification
Employee

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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