Technical Support Engineer

Ireland - Dublin Ref #13126 08-Nov-2022

Job Description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. 

Are you a passionate IT professional, who likes to challenge the status quo? Join our team and connect the world to more! You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, with unmatched opportunities for career growth. Our team is daring in pursuit of new insights and steadfast in our quest to become the world’s first truly global Internet Service Provider.

Join the innovation!

You will be dealing directly with our airline clients around the world, being responsible for software deployments and helping to resolve operational issues on Viasat applications.
This is a hands-on technical role offering an ideal opportunity to learn and use a wide range of technologies. Some of the tasks you can expect are:

  • Providing tier-two technical support services to Viasat’s global airline client base for a variety of our software products and services.
  • Working hands-on and identifying root causes of issues for both mobile and web apps.
  • Handling the configuration and deployment of service critical enterprise software products.
  • Owning and driving the end-to-end incident management processes.
  • Communicating with internal and client partners, keeping them updated on issue statuses and resolutions at all times.
  • Collaborating and working across functions with our Engineering, Product Management, Service Delivery and Commercial teams.
  • Identifying and proposing amendments to processes and services to improve quality, technical operations and overall customer experience.
Requirements
  • Bachelor's degree or higher in Information Science, Computer Science, Applications support or related field.
  • Logical and curious, with excellent problem solving and analytical skills.
  • Some knowledge of web technologies: HTML, XML, JavaScript and CSS.
  • Some familiarity with relational databases (general queries, joins, etc.) such as MySQL.
  • Some basic command-line Linux knowledge.
  • You thrive in a customer centric role.
  • Irish or EU citizenship or valid Irish work permit.

Preferences
Experience with or familiarity with any of the following is advantageous: Java, Kubernetes, Kibana, Jira, Confluence, Git (BitBucket/GitHub), REST APIs, YAML


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Additional Requirements and Information

Minimum Education
Bachelors Degree
Years of Experience
0-2 years
Travel
None
Citizenship
Irish or EU Citizenship or valid Irish Work Permit required
Clearance
None
Worker Classification
Employee

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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