Maintenance Controller/Satcom Specialist

US - GA - Atlanta, US - GA - Duluth Ref #13435 31-Oct-2022

Job Description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The Commercial Mobility Maintenance Controller is a key member of Viasat's Global Enterprise & Mobility Support team, which helps deliver and maintain Viasat's best-in-class In-Flight Connectivity (IFC) and In-Flight Entertainment (IFE) services to our commercial airline and maritime customers. The Maintenance Controller plays a critical part in the service launch of new customers, supporting system activations and reliability of Viasta mobility terminals. The Maintenance Controller ensures that all work is carried out in accordance with Viasat procedures and manuals, following FAA and local regulations. Additional key responsibilities include providing support to Viasat Field Engineering and Airline Engineering representatives during the installation, activation, and maintenance of Viasat IFEC equipment, including software loads and updates. Verbal and written interaction with engineers is frequent and must be delivered professionally. The Maintenance Controller interfaces with internal and external stakeholders and must be able to communicate effectively with diverse audiences including engineering teams, program management, customers, and third-party partners & suppliers. 

This position requires contributing to shared knowledge, documentation, training of peers and other stakeholders, and may require travel to other Viasat offices, customer locations, and airline maintenance locations up to 10%.  The ideal candidate will have a background in commercial and business aircraft systems, specifically electrical and avionics equipment troubleshooting and testing. The critical nature of the work requires good judgment, initiative, and specialized technical expertise to understand problems and develop recommended solutions. Experience with hardware and software elements involved in IP networking and satellite communications is preferred. Familiarity with UNIX/LINUX configuration, and ability to capture and interpret network traces is a plus.

Job Responsibilities

  • Supports and provides technical guidance for Viasat Field Engineering related to Viasat mobility terminals.
  • Responsible for continuous monitoring and providing guidance of IFE/IFC systems in line operations by close communication with Line Maintenance personnel, Maintenance Vendors, Airline Operations, Aircraft Engineering and other stakeholders to ensure all systems are operational.
  • Manages system out of service activities which includes planning for spares, tooling, equipment, skill and adequate manpower to ensure systems are restored expeditiously.
  • Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft.
  • Communicate with Airline Operations Managers, Quality Assurance, Materials management, and contract maintenance as required to support the repair and maintenance process.
  • Analyze system malfunctions and determine a course of action based on those findings.
  • Track, maintain and ensure all open anomalies across the installed fleet are actively being worked.
  • Participate with technical teams to diagnose, troubleshoot, and provide guidance for any discrepancies related to the aircraft in accordance with approved technical data.
  • Support in the development of a maintenance and preventative maintenance program.
  • Coordinate new software roll out, testing and implementation to minimize impact to reliability.
  • Review’s aircraft historical data and issues action plans as required based on repeat and chronic reliability programs.
  • Supports the daily operational call reporting on the status and plan for the Viasat installed fleet
  • Maintains safe, secure, and healthy work environment by following standards and procedures.
  • Perform other tasks as assigned by the Manager, Commercial Mobility Maintenance Control.

  • The ability to work with and understand FAA regulations, maintenance manuals and programs, and reliability programs.
  • Ability to assist customers with complex troubleshooting without instruction, using sound judgment to obtain results.
  • Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
  • Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences
  • Prior experience with Linux/Unix
  • Ability to travel domestically and internationally up to 10% of the time.
  • Must be able to obtain AOA airport badges
  • This is an FAA safety-sensitive position. Participation in our Drug-Alcohol program is required.
  • High school diploma
  • FAA Airframe (primary preference) & Powerplant (secondary preference) Certificate or equivalent Aircraft Engineering Degree
  • 3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory.
  • 3+ years’ experience in Network Operations and Product Support.
  • Bachelor's degree in related field.
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Additional Requirements and Information

Minimum Education
High School Diploma or GED
Years of Experience
1-3 years
Up to 10%
Worker Classification
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. For United States-based jobs only: The pay range for this position is $78850 to $129950 annually; however, base pay may vary within this range depending on location, job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.  Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness.

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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