The Business Intelligence Manager will collaborate with teams across the business groups to deliver insights, reports, and data products as well as conduct experiments to improve products, customer experience, customer retention, and/or marketing efforts. This position will support an expanding global connectivity organization while understanding business needs and translating them into insightful information.

The ideal candidate is deeply analytical with a keen desire to learn business processes and deliver impact. You can quickly develop the ability to translate complex data into insights that result in actions. This person will possess the ability to provide timely feedback to internal as well as external stakeholders, ensure the quality of the data as well as monitor the productivity of customer service. 

Please provide CV in English.

As a Business Intelligence Manager, you will adapt and implement the key procedures that will drive our results and performance. The key responsibilities include:

• Measure and assess the performance of any aspect of a monthly recurring revenue business, with use of metrics and KPIs.
• Use analytics and experimentation to improve business effectiveness and understand causality and drivers of success.
• Build an understanding of the business, collaborate on the right questions to be answered and communicate findings to stakeholders.
• Build and maintain dashboards and reports, perform analysis of forecasts, actual and variance.
• Build data automation and data products as needed for performance dashboards, analyses and experiments.
  
  

In addition to strong leadership capability, achievement of our success objectives requires strategic agility, program management skills, and a deep interest in sales and performance optimization. You are a self-starter who can operate both tactically and strategically. It requires excellent business insight, regional expertise, creativity, and technical aptitude.

• 8+ years’ experience in taking complex business problems and delivering solutions using large-scale quantitative analysis.
• 5+ years’ experience with Power BI
• 5+ years of experience with designing and conducting experiments, such as A/B tests and multivariate tests.
• A Bachelor’s or Master’s degree in Engineering, IT, or a relevant field.
• Demonstrated experience with Python or other programming languages.
• Demonstrated experience with relational database design and SQL scripting.
• Experience with designing and presenting compelling insights using visualization tools (Python, R, Power BI, Tableau).
• Experience with designing data architecture and data pipelines to power a variety of use cases, including experimentation.
• Technical expertise with data models, data mining, and segmentation techniques.
• Quantitative analysis techniques: clustering, regression, pattern recognition, or descriptive and inferential statistics.
• Experience in a subscription-based consumer business, and familiarity of the customer lifecycle and customer journey
• Advanced MS Excel and PowerPoint skills.
• Excellent analytical reasoning and problem-solving skills.
• A collaborative mindset, sense of curiosity, and desire for impact.
• Experience with the design of experiments, such as method selection and sample size calculation.
• Excellent communication skills in both writing and speaking.
• Ability to develop, prepare and present strategic information using market data and business performance metrics.
• Demonstrated success working cross-functionally in matrixed organizations.
• High tolerance for change
• Portuguese fluency and advanced English required.