Aviation Technical Representative - Newark/New York

US - NY - Newark, US - NY - Remote Ref #9354 28-Jun-2021

Job description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Job Responsibilities
The primary function of the Technical Representative is to support Viasat’s customers at Newark while performing maintenance, repair, troubleshooting and return to service of the Viasat Broadband System onboard customer aircraft. The Technical Representative will assure that all work performed is accomplished in accordance with all company, airline manuals. The skill and knowledge level for this position must be commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing.  Expect to work on assignments that are complex in nature and require considerable judgment, initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. The Technical Representative interfaces and works collectively with Viasat’s airline partners to ensure good communication and closure of day-to-day maintenance concerns. The presentation of information will be frequent and must be delivered professionally.
 
Key Responsibilities:
 
  • Work collectively with Viasat’s Maintenance Control Center (MCC) and Planning.
  • Ensure that all the required maintenance and preventative maintenance is being performed in accordance with all company, airline and FAA regulations.
  • Assist in diagnostics checks on Viasat system installed onboard customer aircraft..
  • Provide training of the Viasat system to maintenance vendors and airline personnel.
  • Ensures all tooling and equipment required to maintain the Viasat system is available and up to date.
  • Assist Line Maintenance Manager in the development of improved maintenance and preventative maintenance of the Viasat system.
  • Mentors others to ensure they achieve a thorough working knowledge of Viasat systems.
  • Provide feedback to vendors and airline partners regarding Viasat systems and provide solutions needed for areas for Continuous Improvement.
  • May on occasion be sent on field maintenance calls

Requirements
  • Strong customer service experience assisting customers with the planning and executing of maintenance, troubleshooting and repairs.
  • Experience with documenting maintenance work with an emphasis on accuracy. 
  • Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences.
  • Experience with creating strong relationships and collaborating with internal and external customers
  • Strong track record of meeting deadlines and exceeding customer expectations.
  • Fluent in English
  • FAA  Airframe certification for aircraft maintenance
  • Ability to travel up to 25%,
  • This is an FAA safety sensitive position. Participation in our Drug-Alcohol program is required. 

Preferences
  • Associates degree in related discipline preferred

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Additional Requirements and information

Minimum education:

None

Years of experience:

2-4 years

Travel:

Up to 25%

Citizenship:

None

Clearance:

None

Worker Classification:

Regular
This is an FAA safety sensitive position, which requires participation in our Drug-Alcohol program, including pre-employment testing and random testing. It is an essential function of the position that the employee meets the safety requirements of the FAA.

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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