Airline Program Director

US - CA - Carlsbad Ref #8422 19-Mar-2021

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities
  • Advance the business through introducing new ideas, strategies, products, processes, and customers in a collaborative manner 
  • Key contact and escalation point for regional customer accounts:
    • Accountable for the customer relationship, strategic objectives, regional growth strategies, and customer intelligence
    • Works with internal teams and customers to understand and develop their business goals for products and services identifying opportunities for Viasat
    • Ensures the customer is satisfied with the services they receive, improve areas of dis-satisfaction, and securing on-going customer success
    • Be the customer voice within Viasat
    • Be a trusted advisor to the customer
    • Supports internal teams and the customer as a contract escalation point, manages contract amendments, negotiations, and change requests
    • Communicates status and risks with the customer and the business as needed
  • Manages business area strategies, forecasts, profit, and loss:
    • Coordinates, prioritizes, and sets the execution plan across stakeholders and teams 
    • Oversight for billing, remedies, purchase orders, and accounts receivable
    • Manages all sources of revenue and cost for the programs and support functions
    • Develops and manages the financial and operating plans for the regional business area
    • Provides shipset delivery and aircraft in service forecasts
  • Identify business development opportunities and lead the development of RFI/RFP responses with the customer in conjunction with business development and legal
  • Coordinates, organizes, and delivers messaging and material for Program Review Meetings (PRM), Executive Review Meetings (ERM), Quarterly Business Reviews (QBR), other customer reviews, and internal V-GATE reviews
  • Develops and maintains key internal and external relationships
  • Mentors, develops, and elevates team members

  • 15+ years of customer facing program or account management experience in a technology-oriented organization with the ability to use this broad and unique knowledge or skillset to develop objectives and achieve goals
  • Strong program management skills with the ability to work on and track multiple projects simultaneously
  • Demonstrated ability to think and act independently in a creative and strategic manner when implementing products, solving problems, and exercising judgement
  • Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical individuals
  • Proven record of using sound judgement to independently work on special assignments and determine best course of action
  • Previous experience and responsibility for the financial management of a business area
  • Experience working on and successful completion of special and unique projects
  • Experience with guiding and mentoring members of the team
  • Previous business development experience
  • Proficient in productivity applications such as Word, Power Point, Excel, and Project
  • Strong negotiation and influencing skills
  • Ability to travel domestically and internationally up to 50%
  • Bachelor’s degree
  • US citizenship required

  • Previous airline experience
  • Software and hardware development oversight experience
  • Previous experience with in-flight connectivity

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Additional Requirements and information

Minimum education:


Years of experience:

15-20 years


Up to 50%


US Citizenship Required



Worker Classification:


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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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