Billing and Collections Manager

Ireland - Dublin Ref #8202 05-Feb-2021

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

As Billing & Collections Manager, this role will assist in the cross functional efforts to centralize and manage company-wide billing/collections activities for the EMEA region. This position will be instrumental in building out a billing/collections function while leveraging best practices to ensure scalability and the continuous improvement of collections metrics. The role will be responsible for developing billing and collections policies, procedures, and controls, and implementing systems pertaining to a specific business unit or the organization, ensuring that the reporting and activities adhere to company policies. This role is also accountable for the entire credit approval process, including the consistent application of our credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers.  As we continue to grow, we are looking for someone to join our team with an entrepreneurial spirit and a focus on continuous process improvement.

Key Responsibilities:   

Collections Activities:

  • Directs and controls billing and collections activities in accordance to company policy
  • Provides direction or directly resolves customer credit or collection issues.
  • Manages escalated collection issues, communicating with customers in a timely, effective manner to expedite the billing and collection of accounts receivable
  • Manage overall customer portfolio risk, manage held orders ensuring orders are within established credit lines
  • Perform collection activities, including follow-up enquires, negotiating agreements on past due accounts, engaging commercial team on complex collection matters.
  • Monitors reports to ensure accounts are pursued for collection in an accurate and timely fashion
  • Define and facilitate the reporting of performance metrics for the function
  • Manage relationships within the Operations team including Customer Care, IT Operations and Sales

Day-to-day operational responsibility including:

  • Bill cycle validation and releasing of invoices
  • Execution of manual processes such as reporting for fulfillment network, billing activation, non-pay suspends, application of Early Termination Fees, etc.
  • Business escalation point for platform production issues and resolution, inclusive of vendor interaction


  • Bachelors and/or Masters degree or equivalent experience.  
  • 5+ years of experience in financial systems, accounting or IT
  • Industry experience in Telco billing, payment, credit and collection systems
  • Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
  • Ability to manage multiple vendor relationships across multiple functional groups
  • Experience using Alteryx and Tableau or ability to write basic SQL code to support ad hoc requests
  • Intermediate to Expert MS Excel skills (Pivot tables, vLookUps and related functions)
  • Strong written and oral communication skills
  • Ability to work comfortably within tight deadlines


  • Previous experience working with SOX and/or PCI compliant systems
  • Direct experience working with the following systems/vendors:
    • Salesforce, NetCracker, JIRA/Confluence, ReadyAPI, Workfront, Equifax, GIACT Systems, Adyen, First Data, Paymentech
  • Large volume retail communications billing process experience (100,000+ per month)


Additional Requirements and information

Minimum education:


Years of experience:

4-6 years


Up to 10%


Irish or EU Citizenship or valid Irish work permit



Worker Classification:


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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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