Viasat is looking for someone to fill the Business Operations Support role, joining Viasat’s growing consumer broadband team in Spain. You will integrate a dynamic and challenging environment. Your analytical approach and attention to detail will make you successful in the role to ensure operational excellence and subscriber satisfaction.

Key Responsibilities:  

•            First escalation support for direct operations

•            Auditing sales quality

•            Expanding and updating agent knowledge base

•            Documenting and improving operational processes

•            Conducting geomarketing analyses and improving tool

•            Updating and improving internal dashboards and reports

•            Optimizing and supervising government broadband subsidy processes

•            Presenting business insights and making improvement recommendations to executive management

Requirements:

•            2+ years’ experience in an Operations role

•            Ability to manipulate and analyze data from diverse sources and systems

•            Ability to translate data into business insights

•            Experience building reports with specialized reporting tools such as PowerBI or Tableau

•            Effective and collaborative problem-solving style, working both with internal as well as external teams. 

•            Ability to work independently on a daily basis and also be a strong “team player” within an international team

•            Strong verbal and written communication skills.

•            Strong computer (Microsoft Office, Internet) skills

•            No restrictions on driving privileges

•            Bachelor’s degree in a related field, or equivalent in work experience.

•            Travel up to 20%

Preferences:

•            4+ years’ experience in a business Operations role

•            Satellite, Cable, or ISP industry experience

•            Salesforce experience

•            Call center experience

•            Experience working with Spanish public administration