Field Service Engineer - Australia

Australia - Melbourne, Australia - Newcastle, Australia - Remote, Australia - Sydney Ref #8518 23-Mar-2021

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

This job involves working with Defence Satellite Communications, particularly UHF SATCOM systems. In this role you will be the “go-to” person for on-site installation, troubleshooting, and test and training of UHF SATCOM systems and equipment. This includes providing product support for SATCOM systems delivered to the Australian Government. You will fill a pivotal role in ViaSat’s growth in Australia and be involved in proposals, development, test and deployment of systems and equipment. To accomplish this, you will work with local and overseas Viasat engineers from multiple disciplines and teams. You will provide primary technical support to customers via phone and email, as well as on-site support. In addition to creating and updating training material, user manuals and other related documentation, you will also provide marketing demonstration support to current and potential customers. This opportunity is based in Canberra, ACT with up to 50% of your time travelling the country, supporting ADF technicians. Your travel will include trips to New Zealand and the United States for both technical support and training.

  • 4+ years’ experience with ADF military SATCOM systems, including DAMA UHF SATCOM systems
  • Working knowledge of SATCOM TDMA theory, RF, Antennas, test methods and standard test
  • equipment such as spectrum analyzer, oscilloscope and multi-meter
  • Experience developing technical user documentation
  • Experience delivering Technical Training
  • Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerance
  • Associate degree or certificate in a technical discipline or equivalent job experience
  • Australian Citizen with active Australian Government Secret Clearance (NV1) or have held one previously
  • Ability to travel up to 50% to domestic and international locations


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Additional Requirements and information

Minimum education:

AA/AS or equivalent experience

Years of experience:

4-6 years


Up to 50%


Australian Citizenship Required


Must be able to obtain an Australian Government Secret Clearance (NV1)

Worker Classification:


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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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