Field Service Engineer

US - GA - Atlanta Ref #3277 13-Jul-2019

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

As a Field Service Engineer with Viasat, you will function as part of a team of experienced individuals to support growth in the Technical Services organization in our Antenna Systems Division in Duluth, GA. This position is a result of our strong business growth and pioneering of high bandwidth SATCOM solutions for commercial, government and military applications. You will be responsible for providing technical support for our SATCOM earth station customers around the world. Your excellent people skills will come into play as you interface directly with the customer, while your ability to work independently to identify the root cause of problems and implement solutions enable customers’ to operate their system with minimal down time.  You will also coordinate with the engineering team at our headquarters for the prompt resolution of any issues encountered to support customer requirements.

Requirements

  • 5+ years of related field experience
  • Self-motivated with the internal drive and motivation to begin and continue tasks without external stimulus.
  • Capable of quickly adapting to new and dynamic situations
  • Demonstrated experience providing remote technical assistance and working independently to quickly identify the problem and devising a temporary and/or long term solution
  • Ability to handle working long hours in stressful work environments until the successful resolution of customer issues.
  • Experience installing, configuring and troubleshooting LAN equipment on customer sites
  • Expertise in Microsoft Office
  • Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances
  • Associate's Degree in a technical discipline or equivalent work experience
  • US government position. US citizenship required.
  • Secret clearance or ability to obtain one
  • Willing to be on-call after hours up to 30%
  • Ability to travel up to 50%, including international travel

Preferences

  • Education, training and experience to understand the principles of operation of satellite communication systems.
  • Direct experience repairing and installing satellite earth stations.
  • Effective analytical skills to troubleshoot problems to the root cause and to implement short and long term solutions.
  • Ability to work under pressure and to communicate effectively directly with customers.
  • Top Secret Clearance with SCI eligibility

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Additional requirements

Minimum education:

AA/AS or equivalent experience

Years of experience:

Other

Travel:

Up to 50%

Citizenship:

US Citizenship Required

Clearance:

None

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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