Logistics Program Analyst University Grad

US - CA - Carlsbad Ref #9648 09-Sep-2021

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on a mission to deliver connections with the capacity to change the world. We're the company behind the world's fastest satellite internet service, with technology that's helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We're growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.


Job Responsibilities

Our culture empowers us to do things that other companies would find very difficult, if not impossible. It’s uniquely Viasat and intentionally not like any other company. The Business Operations team supports all aspects of Viasat’s broad portfolio including government and commercial areas.  We manage everything from initial customer demand, through servicing our customer, developing and managing logistics/sustainment solutions to developing a technology roadmap that will move our company ahead.

As a Logistics Program Analyst, you are responsible for coordinating and integrating all facets of the customers’ sustainment support activities. This opportunity is a unique and rewarding position combining aspects of field service, manufacturing, depot repair, customer support, and logistics management This responsibility entails working in a dynamic environment executing contract scope and interfacing cross functionally. You will coordinate with all facets of logistics and support services across multiple Viasat locations to ensure seamless sustainment support is provided to the programs and customers.

You will be responsible for planning and implementing all aspects of spare parts, repair activity, and aftermarket management in the United States and across the globe. You will build extensive Product Support, Logistics and Service experience in executing primary responsibilities, including:

  • Planning and coordinating depot support activities and global service parts logistics, including return, repair and upgrade of products
  • Coordinating reverse logistics process flow across distribution channels
  • Determining optimum inventory levels and field stocking locations for network spares
  • Coordinate the creation and submission of RMA reports and metrics
  • Manage and provide supplier scorecards and metrics for aftermarket activities
  • Develop service contracts with procurement and ensure execution against service levels
  • Coordinating failure analysis, trends, and failure reporting
  • Reporting ongoing metrics on cost, performance, and internal/external customer satisfaction
  • Participating in corporate wide logistics strategy development
  • Supporting the Global Logistics and After Market Service team management on projects and initiatives
Requirements

  • Bachelor's Degree in Industrial Engineering, Mechanical Engineering, Supply Chain or a related field
  • Strong leadership, collaboration and facilitation skills
  • Demonstrated analytical and problem solving skills
  • Strong oral and written communication skills
  • Excellent follow up and customer service skills
  • Advanced excel and database skills

Preferences

  • Experience with continuous process improvement methodologies including 5S, lean, or six sigma
  • Experience with python or a similar language

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Additional Requirements and information

Minimum education:

BA/BS

Years of experience:

0-2 years

Travel:

Up to 10%

Citizenship:

US Citizenship Required

Clearance:

None

Worker Classification:

Regular

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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