Product Manager

US - CA - Carlsbad, US - CO - Englewood Ref #4850 14-Jan-2020

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities
As a senior product manager at Viasat, you will be responsible for coordinating the success of one or more value added services and bundling value added services with other Viasat services.  Viasat has an increasing amount of value added services that require a holistic strategy to effectively maximize the value gained from each value added services across the entire Viasat portfolio.  You will evaluate product and bundle opportunities by matching market needs with the Viasat portfolio value.  You will need to interface with all stakeholders, work with finance to build a business case, work with internal teams to define the product vision and requirements, evaluate build or buy options, and work with development engineers, UX design, sales and marketing to develop and market these products. A senior product manager will need to plan for the operational support, customer experience outcomes, evolution of the product and further development to maintain the product’s success in the marketplace throughout the entire product life cycle.  You will especially be responsible for driving optimal product strategy and outcomes.

Successful candidates will be able both think strategically and will have a proven track record of being able to execute efficiently.  An ability to multitask and adapt quickly to changing needs is also essential.  

Essential functions of this role: 
  • Design, create, and implement bundle opportunities for existing products that maximize profitability across multiple product lines
  • Own product success from conception through the entire product lifecycle, including through maturity
  • Create, find, gather, and brainstorm ideas for new products and product improvements and from this, develop and pursue a perspective on what makes the most sense
  • Understand multi-sided platform dynamics, and drive strategies that maximize growth and value for different categories of platform participants
  • Bring together the product team of all essential functions (e.g. finance, research, UX design, engineering, sales, operations, and marketing) and facilitate development of a shared product vision and group work for product success
  • Own that product vision, and evangelize it throughout the organization
  • Engage and evaluate partners and competitors
  • Guide initial (minimum) product prototype and/or requirements definition with the team 
  • Manage governance process and funding needs, and provide visibility to product status to stakeholders
  • Bring the “voice of the customer” onto the team.  Work with UX design to ensure proper research into the customer viewpoint and needs by working closely with research, marketing, customer success, analytics, and users. Deeply understand, document, analyze, and synthesize user needs into product priorities, roadmap plans, and detailed specifications.
  • Drive success of the final product and improvement iterations on an ongoing basis with the team and other stakeholders

  • 5+ years of software Product Management experience
  • Industry experience at an Internet Service Provider (ISP) or telecommunications company
  • Familiarity and interest with designing value added services and bundling existing value added services throughout the product portfolio
  • Experience leading development teams; especially those involving multiple internal technology teams and stakeholders
  • Ability to rapidly respond to product performance, usage analytics, and customer feedback
  • Strong team building, collaboration skills, communication skills
  • Strategic thinker, analytical, detail and results-oriented with excellent problem-solving skills and a strong work ethic
  • Highly motivated self-starter
  • Passionate about solving problems for customers and able to define compelling products, value added services or bundles that address those needs 
  • Fast learner and comfortable with technical details. You can have credible conversations with engineers about technical design trade-offs including platforms, frameworks, scalability and performance
  • Demonstrated ability to work across multiple teams including engineering, marketing, sales and services to ensure a world-class customer experience
  • Productive and able to identify the most important issues, prioritize and deliver results consistently
  • Experience cultivating and maintaining internal and /or external stakeholder relationships
  • Bachelor’s degree, CS degree or equivalent experience 

  • Master's degree in Business Administration

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Additional requirements

Minimum education:

BA/BS or equivalent experience

Years of experience:

5-8 years


Up to 10%





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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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