TOC Technician

US - CA - Carlsbad, US - CO - Englewood Ref #8513 21-Mar-2021

Job description

Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.  

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

US military forces and government officials count on Viasat for secure satellite and wireless networking systems and services that deliver reliable, affordable fixed and mobile communications beyond the reach of traditional wired networks. Viasat enables VIP executive government customers to access and share real-time trusted intelligence from any location, to make better decisions faster.  As the world's leading experts in high-capacity satellite communications, military-grade cybersecurity, and line-of-sight data links, we apply fearless innovation, unconventional thinking, and ingenuity to bring game-changing, life-saving capabilities to warfighters on the battlefield.  No matter where the mission goes across air, land, or sea, Viasat keeps leaders from the highest executive levels of our government connected with real-time access to video, voice, and data communications.

Enhancing communication all around the globe… our customers range from Commercial to Government making us complex, yet flexible in meeting the world’s communication needs.  Be part of the Viasat Government Care Operations Center team where you will work hand-in-hand with our government customers to provide practical solutions to difficult communications problems through our secure networking solutions for satellite and terrestrial communications applications.

As part of this fast-paced Government Care Center Operations team, you will get to work with cutting edge technology on a daily basis as you directly support our VIP customers to troubleshoot complex hardware, software, networking, and configurations issues.  Using your keen technical analysis skills and quick on-your-feet adeptness, you will perform proactive maintenance as well as deploy new systems and features across the globe.  You are a problem solver with sharp attention to detail and the ability to create a paper trail for others to follow.  Your technical skills allow you to resolve issues that puzzle others, with timely response times and quality solutions.


Requirements

  • 2+ years’ experience providing customer support, performing maintenance and monitoring in a Network/Technical Operations (NOC) center environment
  • Strong understanding of networking, internet, and UNIX systems administration
  • Expertise in resolving escalated issues with varying priority/severity
  • Working knowledge of Microsoft Office, Visio and Project products
  • Ability to work a variety of shifts including evenings, nights, weekends and holidays of up to 12 hours
  • US Government position.  US Citizenship required.
  • Current US DoD Secret Clearance or willingness to apply for a secret clearance as soon as administratively feasible
  • Ability and willingness to travel domestically and internationally up to 25%


Preferences

  • Configuration experience in a technical operations environment
  • Associate’s Degree in a technical discipline or equivalent experience
  • Knowledge of the OSI model layers
  • Current, active Secret level DoD security clearance
  • CCNA preferred, or desire and/or willingness to obtain CCNA certification within six months of employment.
  • Intermediate to advanced proficiency in executing precise command strings as well as addressing and device names at NMS interfaces
  • Strong Linux experience preferred
  • Ability to type at least 40 words/minute
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Additional Requirements and information

Minimum education:

AA/AS or equivalent experience

Years of experience:

2-4 years

Travel:

Up to 25%

Citizenship:

US Citizenship Required

Clearance:

Must be able to obtain a United States Secret Clearance

Worker Classification:

Regular
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. The starting salary for this position is $21.80 hourly, but an offered salary may be higher depending on your skills, qualifications, and experience. This position may also be eligible for other cash or stock incentives, including Viasat’s Employee Stock Purchase Program, which allows Viasat employees to purchase Viasat stock at a discount. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness.

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Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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